How Can We Help You?
Get immediate guidance with student enrollment, live tutoring sessions, course workbooks, or payment queries.
UK Help & Support Topics
1. Payment Failures & Billing
All payments are securely processed in GBP (£) via our FCA-compliant partner Razorpay. If your card was charged but enrollment did not update immediately, the system auto-reconciles within 1–2 hours. For instant verification, email info@vmat.uk with your order ID.
2. Refund & Cancellation Requests
We comply with the UK Consumer Rights Act 2015 and provide a 14-day cancellation policy. Simply email info@vmat.uk with your order reference. Approved refunds are credited back to your original UK card within 3 to 5 business days.
3. Live Tutoring & Online Classes
Live class links appear directly in your Student Dashboard and are sent via WhatsApp. Ensure your device has the latest Zoom or browser updates. All live session schedules are in UK Time (GMT / BST).
4. UK Workbook Dispatch & Tracking
Physical practice books and curriculum kits are dispatched from our UK fulfillment center within 1–2 business days via Royal Mail Tracked. Delivery across England, Scotland, Wales, and Northern Ireland takes 2 to 4 business days.